A) None of that stops it being unacceptable. Having a loyal customer base is fantastic for a company and RL have a very good one, but that doesn’t mean the mistake is ok.
B) Based on the ingredients used and the price charged, I wouldn’t say the products are of that high a quality and they certainly aren’t that good when it comes to price/Calorie. I can go into detail about my opinions on this if you wish, but I doubt I’d convince you.
The thing is though, if Nestle made a mistake with nutritional labelling, it’s likely they’d either be sued or issue a total recall - someone else has said to me on the subreddit this is ridiculous, but that’s certainly how the law is in the UK. And whilst it’s true that many posting on discourse or the subreddit read the blog, we are not the majority of RL’s customers - the majority would not see the blog post, and that’s why I personally don’t feel the reaction was appropriate.
I must say though, I do think RL, like many of the other -lent product companies, are very transparent with their products, and it’s something I love to see. I don’t dislike RL as a company at all - I just feel they’ve made some choices recently (namely the price of recent products and the way of a) testing and b) dealing with the Coffiest scenario) that are questionable at best.
And I’m sorry if it came across that I believe people should boycott - I don’t. What I do believe is there will be some that do as a result of the lack of quality control. Personally I think RL will learn from this as opposed to continuing to make the same mistakes, but there will be those who are still shocked their team of scientists didn’t realise the heat would degrade some of the vitamins. It’s not exactly reassuring, but then, companies and products grow with time and experience. I don’t think people should boycott, but I am shocked how few people seem to care about this, because without some form of negative reaction, there is no pressure to prevent these mistakes in the future; and next time it may not be so harmless.