I just took my first Soylent 2.0 subscription this week and am having a bit of a delivery issue in Canada. Basically, it seems that since I tried 1.5 this summer (Canada Post then left the box on my doorstep inside my small apartment building), Soylent has changed shipping partners to Purolator, who refused to do so and left me a notice that I need to pick up the order within 5 business days.
I tried calling Purolator, who replied that Soylent explicitly requires all orders to be signed regardless of whether I waived delivery signature for my shipments and that there is no way that I can have the order actually delivered to me. I specifically tried asking support at email@example.com to proactively make sure this would not be an issue, but did not get a reply in time.
The issue being that Soylent 2.0 is actually pretty heavy since it’s in liquid form, and the nearest office is a 30-45 minutes walk away from my home and I do not have access to a car. I’d like to know if there’s a way to have more delivery flexibility with regards to signature; otherwise, it’s entirely a dealbreaker for me and I’ll have to stop ordering altogether, which I’d hate to do because I love the product. But Soylent is about efficiency and this just makes it pointless. Is there a way to have this fixed for my current order? Will I have the same issue for all of my orders? If not, can I cancel my current order and have it shipped back to Soylent for a refund?
Hoping I’ll get some help from Soylent folks here since support didn’t reply.