Last Monday, my subscription was unpaused. I received a tracking number a couple days later, to which the “label” had been created, however the shipment never got on a truck. To this day, it is still not shipped. Someone finally replied on saturday:
"Thanks for letting us know and I apologize for the delayed response.
There have been reported issues with our shipping facilities and we’re currently investigating the issue. In the meantime, we are sending you a replacement. Please allow a few days for us to process the reshipment.
We would like to thank you for your continued patience and support. If we can help you with anything else, please do let us know.
Soylent Customer Care"
So far I have yet to hear back from them with a new tracking number…Is anyone else experiencing this problem?