Anyone else having a problem with pausing sub?

I requested they pause until 05/01 waaaay back in Feb. Last month they charged and shipped. I complained and they refunded, but now today they charged my freaking credit card AGAIN! One freaking bag lasts me a week! STOP SHIPPING IT TO ME!!! UGH Both times I got an email reply stating my sub had been paused.

Sorry about the troubles @veroniqueblade, if you email we can get this resolved ASAP.