Anyone having trouble with monthly subscription?


#1

After my starter kit ran out, I set up a monthly subscription and got the first month no problem. It’s almost out and I have yet to receive any information about the next months shipment and my account says my next billing isn’t until January. I thought I would ask on here because I am not having any luck with emailing their customer service. The only reply I could get back is that the new subscriptions takes two weeks from the order date. I can only guess it was some type of automated response since I didn’t ask about a new subscription but the continuation of my current subscription.
Has anyone else had a problem with getting a shipment on a monthly basis? I’m enjoying soylent, but if I have to wait a few months between shipments of a month supply, I don’t see any reason to continue it.


#2

Most people seem to be getting their shipments on time, however a few others have also experienced this issue.

Tagging @Soylent to resolve your issue.


#3

I guess I’m one of the few unlucky ones with issues hah. Hopefully they can get it resolved soon. I only have 5 packets left of my current supply, which means I’m going to run out before I can get a new shipment.


#4

It looks like your subscription did not get automatically activated properly, my apologies for the inconvenience! We’ll get your next subscription shipment sent out ASAP! Thanks for your support & patience.


#5

Thank you.
Is there anything I need to do to set it up, or to make sure this doesn’t happen again? When I look at my account, everything looks fine. Other than it saying my next billing cycle isn’t until January, of course.
Also, when should I expect my next supply to be shipped?


#6

@Soylent,
I just looked at my account and, though the shipment day has changed from January, it is now saying the end of November. Will I not be able to get a shipment sent out right away? I do appreciate you looking into this for me, but this seems like it’s still quite the delay. I set up my subscription in August, after waiting over a year for my starter kit, and have only received one months worth.