Just wondering what kind of shipping is used for APO orders. I began a subscription on 14 August and my profile lists two shipping IDs, but I have received no tracking information, and have yet to receive anything with tracking information. Contacted support on 27 August. Got a fast response saying they issued a new shipment and I should get tracking information shortly. Waited until 4 Sept to receive tracking information. I contacted support again on 4 Sept, and still haven’t gotten a response.
Shipping to APO addresses requires USPS shipping. First Class or below takes a shipping barge that could take months to arrive. Priority shipping takes a flight out of Chicago straight to my location. I’d gladly pay extra for Priority shipping to get my first wave of Soylent while waiting for the rest.
It seems as if the automated system uses FedEx and maybe there is some form of issue sending tracking information for orders sent via USPS. This assumes my first subscription was even shipped at all. As the customer, I really have no way of knowing.
I know support doesn’t use this forum as an official means of customer support anymore, but I’m nearing the point where my 28 day subscription is about to charge me again. I’d be $450+ invested with nothing in return. Not even a tracking number to tell exactly where the shipment(s) are.
Has anyone else had trouble with APO/FPO shipping?