Are Canadians who receive Soylent via a reshipping service eligible for the 1-2 weeks shipping for reorders?


#1

I live in Canada, and in September I ordered a one month’s supply of Soylent via Reship.com’s assisted purchasing service. Unfortunately, Reship.com does not support subscriptions. As a non-subscribed customer using a reshipping service, will I be able to reorder another month’s supply of Soylent and have it arrive in 1-2 weeks once my original order arrives?


#2

So long as the orders are made with the same email address, yes. Rosa Labs doesn’t particularly care if it is through a reshipper or a direct address. They identify you by email, so if the email matches, then you’re in the priority box.


#3

I’m not sure whether Reship.com uses my email address or their own email address to do an assisted purchase.


#4

Ah, missed the “assisted purchase” part.

@Soylent would probably have to verify what the process is or somebody else who has used their service.


#5

Just gotta make sure I keep rolling in that sweet, sweet Soylent.


#6

When I ordered the only real email address was mine. I communicated with Soylent giving the Reship address as my “home” address. I also communicated with Reship but that was a deal between Reship and me. Reship never communicates with Soylent at all.

As far as Soylent goes, if you have a Reship address it is exactly the same as having an American address.

Eve


#7

@deepriverfish The 1-2 week period for reorders should definitely count for you if the same email address is used. We located your email to support and will follow up with you to confirm.


#8

Thank you! I did receive an email from customer care but the issue is still unresolved.

Edit: customer care resolved the issue! :slight_smile: