Are Refunds still an option?


#1

@JulioMiles it still possible to get a refund, I think I would rather have my 480 bucks and do DIY until you guys get your act together. I think that your customer service needs a lot of work. Amazon would be dead if they treated customers this way.


#2

Whenever anyone asks about this, the reply is “send an email to info@soylent.me”. I suspect that is still the right place to ask for a refund.


#3

I’m so VERY close to saying the same thing about my $1020… @JulioMiles, where are you? Do your job as VP of communications and COMMUNICATE. You’re about to have a revolt on your hands in the forum. What happened? Did you take the money and go on some extravagant vacation forgetting that you have customers to whom you promised a product almost a year ago!


#4

@wheresmysoylent Did you send them an email ?


#5

We have been providing refunds since day 1 and will continue to do so. Please email info@soylent.me with your request.


#6

Well at least we know they’re still reading the boards…


#7

Nah, that was JuIioMilez, the evil twin. The good twin has been pretty active around here, answering an impressive number of threads. I’m not sure where the “you haven’t been reading/answering anything” comments take base, but I think they could be more accurately represented by “you haven’t been answering the things I want you to:wink:

Which is a valid complaint on its own, but not quite the same as accusations of complete apathy.


#8

Can you provide any info about where you are in the shipping process? How many 1+ month original backers are still left to ship.