Billing errors, slow response


#1

So I’m posting this because I’m hoping it might get noticed by customer service browsing the forums since I haven’t gotten any word by e-mail.

I found that I was double-charged on two orders after looking through some banking statements, and I’ve been trying to contact customer service about it through e-mail for the last three weeks, with no response other than the automated service replies.

I sent a third e-mail today, and I’m really hoping someone will help me with this, because it’s starting to seem from my point of view like it might just get swept under the rug, and I’m not gonna let that happen.

I don’t want this to become a legal thing- I like soylent, and the company’s philosophy, but I’m not going to. throw my money out the window, either.


#2

you should probably tag at least @JulioMiles in this


#3

Refunded those extra charges, @workpajamas. Replied to your email to info@soylent.me, please let me know if you have any further questions/concerns!


#4

Saw the e-mail, thanks a lot for the assistance. I think that resolves this.