I have a 28bags/month subscription for Soylent. I received an e-mail on Dec 10 saying my payment had been declined and I needed to update the information. I did update my information, and I was subsequently charged for my December shipment of Soylent. However, I still haven’t received the items or even a shipping confirmation e-mail. I’m writing to see whether there was some kind of error in shipping out my December subscription, and to make sure that I get the Soylent packages or get a refund. I e-mailed the Soylent official e-mail several weeks ago, but still haven’t heard back. I have an invoice for my shipment that confirms my payment, if I’d need to provide that.