I have a sneaking suspicion that the Soylent practice of charging as soon as the product is ordered rather than just before the product ships is going to bite them in the ass now that they’re no longer in “crowdfund mode” and are supposedly shipping an actual product.
It’s one thing to charge the people who were part of the original crowdfunding project as they pledged (because that’s part of the crowdfunding process), but it’s a whole other ball of wax for joe public who is now ordering under the assumption they’re dealing with a company that has its act together and will be able to fulfill orders as they come in.
I know that if I was somebody who had just read a news article or seen a blog posting and ordered some Soylent today and then had to wait 12 weeks before the item i ordered arrived I’d be pisssssssssed.
it just seems a like a customer service can of worms that you don’t want to open. Hell, i bought in back in December knowing that it could take a while before I got mine, but then this whole shipping fiasco started where none of the parameters for “who gets what first” were followed and the vegans magically got promoted to the front of the line. To me this has already been as big of a customer service failure as you can have.