The point you made was that the customer was being ripped off. Your second point about not getting free two-day shipping is also circumspect.
It depends on multiple factors, such as how much a customer values the additional benefits like video. How much the customer pays for the service. How much the customer would have paid for two day shipping.
In my case, I almost never use any of the benefits outside of 2 day shipping, so 100% of my annual fee goes toward shipping. My last bill for Prime was $49. In 2015 I placed a total of 63 orders. In 2016 I currently stand at 17 orders, so I may beat 2015’s numbers. Either way, I paid approximately $0.73 per order in 2015 to received 2 day shipping.
So no, in my case I do not get free shipping. But if I could get 2 day shipping for $0.73 from every vendor I use I’d be thrilled. So the service is definitely of value for me.
One last point in my example however. Once the new Wildebeest, Hamster, and Tortoise show drops exclusively on Amazon Prime, I will consider that a massive benefit. I would be willing to pay $20 for that show alone. That drops the shipping portion of my Prime subscription to $29. That drops my per order 2 day shipping cost to $0.46.
So. I guess my rambling could be boiled down to, a blanket statement on the value of services is not accurate.