Credit card charged for subscription order but no ship email


#1

@Soylent

My credit card was charged for my subscription {2nd order} but I haven’t gotten any shippment email confirmation…

Ideas? v1.3 coming soon?

Just got back from a business trip…missed the 1.3 anouncement…

Yo Soylent Gawds, where’s ma 1.3?


#2

Bummmmppppppppppppppity


#3

If possible, try including the date that your credit card was charged. I’ve seen several threads where it took nearly two weeks for the subscription shipment to be sent out. I assume it was a subscription…


#4

Charged on 12/15/14…My subscription renewal/reorder/recharge date


#5

They have been slow to send out reorders after charging, as @antilight mentioned a few threads have popped up about it over the last few weeks. The response has been that they are working to acheive billing/shipping parity, but that for now there may be a delay.


#6

Email notification from the soylent customer service folks answering my questions about subscriptions from a while back came yesterday. Followed by an email saying my order was prepping for shippment in a couple days, followed by the order has shipped email with expected delivery in a couple days with the fedex tracking number which showed today as the expected delivery date.

Stuff just got delivered…:slight_smile: