I’ve been following Soylent from very early on. Initially was was promised to be sold in months. Somewhere along the line, after I had bought a month, the definition of month was adjusted to the much more practical number of 4 weeks. At the time the official word was that the website would be updated to reflect the truth, that Soylent sells in 4 week chunks as opposed to months so that going forward people wouldn’t feel gyped in the same way.
That never happened.
Up until now I had written it off as being too low a priority item to bother updating. Hanlon’s razor and all that. But now there’s a brand new website that was obviously written from scratch, and it again talks about the billing in terms of months, despite that all indications are that the billing will actually occur every 4 weeks. If I sign up for a monthly commitment of $255 I expect to be billed 12*255 = $3060 annually, and not a penny more. If you bill more than this it means you have mislead me, and given that it was a known issue that you must have revisited I can only conclude that your marketing is misleading intentionally.
You’re better than this Soylent, you are. Play it strait, tell people what they’re committing to. 13*255= $3315 is still an incredible price, one that you can be proud of, one that you don’t need to hide behind deception!
Edit: @JulioMiles just edited my subject line (and then I edited it back), what gives? If it the subject line was no longer accurate since you made the adjustment to the order form I would completely agree with editing it. But the fact of the matter is it’s still quite accurate. The marketing on the front page is still misleading, and it’s hard to see that as anything but deliberate if you took the time to change it in one place but not in the other and then further took the time to edit my subject to stop me from pointing it out.