When I ordered Soylent on May 6th, they said it would take 10-12 weeks to deliver. 12 weeks were completed on July 29th. You would think they would reach out and inform the customer that they will not be meeting their deadline, and provide a new deadline. They didn’t do that. So I emailed. And then waited for a response, and waited some more. When a response came, it was a generic one; “We’re working hard to fulfill your order”. I reached out again at 13 weeks. It’s been more than a week, and I have received no response. Today completes 14 weeks, and I emailed them again. By the time they respond, it will probably be 15 or 16 weeks. Their automatic email updated the shipping status on 7/22. Are they even working over there?
Pretty disappointed so far. How long does it take to fix pipeline issues, or add more customer service agents?