Good day all,
I am writing this post as my last recourse. I am a recent subscriber after trying Soylent in the past. I initially ordered 12 bottles of Soylent and they were delivered as scheduled. The next month I bumped my sub up to 60 bottles. The problem is my sweet Soylent Nectar never arrived. I immediately contacted Fedex when I realized my delivery of two boxes (one 53lbs, one 11lbs) which had been marked as “delivered” had in fact not been delivered.
This was a week and a day ago. They assured me they would investigate, but just to be safe I tried to initiate contact with the Soylent team via an email that included the pertinent information. While I received about 6 or 7 calls from Fedex , I never received any correspondence from the Soylent team.
One week after the supposed delivery, and the loss of my two packages, I received a call from Fedex declaring “the packages lost”. I emailed this information to the Soylent team hoping to get a reply, but one never came. I have read some others experiences with shipping issues here, but there is no evidence of a resolution.
Any assistance would be appreciated.