My initial Soylent order shipped 7/28.
I received an email stating my re-order (placed months ago) would happen yesterday, 8/8. This seemed correct, and within the 1-2 week guideline for a re-order (it should ship sometime before 8/11 to meet that promise). However, it didn’t ship.
Today I received an email stating there was a mistake and my order should ship 8/25. This is 28 days after my initial shipment, but I thought the initial re-order should happen in 1-2 weeks, not exactly 4. (I would expect future re-orders to happen every 28 days, though.)
Are my expectations wrong, or is this a mistake?
Also if it matters my ChargeBee account shows my next billing date as 01-01-2015, which seems wrong. I’d expect it to be 28 days after my first re-shipment, but maybe that gets set when they send the first re-shipment. Or maybe the next billing dates are just arbitrary.
I did email support, too, but figured someone here might know if my expectations are wrong.