I am incredibly unsatisfied because NOTHING has been done to address my issue after starting multiple support tickets and communicating with the RL “Community Manager” on reddit.
I have been a happy subscriber for 9 months (#2slhRVReP8pp7zgyYs) but now I have a subscription order for v1.5 (#283620) that is still “preparing for shipment” NINE days after the order was placed and PAID FOR!
I have communicated with your Community Manager (Conor?) who claimed that he escalated a ticket on this issue to your Logistics Manager but he has not provided a ticket number (as I requested) so I have no way of following up on it.
I insist that someone take care of this immediately! What the hell is going on with you people? You only have two products but seem unwilling or unable to ship one of them to a customer with a 9-month subscription history.
It’s only made worse seeing people on reddit rave about their newly delivered soylent 1.5 that MUST have shipped during the same time frame!
FIX THIS! NOW or SOONER!