This email just arrived:
We are writing to let you know that your Soylent will ship approximately 3-7 days later than its guaranteed shipping date (14 days after billing). Our sincerest apologies for the inconvenience. Your next billing date will be 28 days after your current order ships.
This delay was caused by an interruption in our ingredient supply chain. To ensure that our product includes only the best ingredients, we perform rigorous quality assurance (QA) testing on all of our raw ingredients upon receipt. Unfortunately, a recent shipment of our custom vitamin and mineral blend did not pass QA testing, and had to be replaced by the manufacturer. Although delivering your Soylent on time is of the utmost importance, the health and safety of our customers always take precedence.
With our new funding, we have joined forces with two additional manufacturers, which will significantly increase our production and minimize the chance of any future shipping delays. Our Soylent manufacturing capabilities will increase up to 50 times our previous rate, while maintaining the highest levels of quality and safety. This will allow us to ship more than 1 million Soylent pouches by March of this year, surpassing our 2014 deliveries in just three months.
Again, we apologize for this delay, and we truly appreciate your patience. To show our appreciation for your continued support, we are applying a 15% discount to your next order. This change will be reflected on your Soylent subscription account.
Your support and enthusiasm for Soylent has taken us to new heights. We are working tirelessly to improve our manufacturing process and ensure that any future supply issues do not delay shipments to our valued customers.
If you have any questions regarding your order or this message, please feel free to contact us at firstname.lastname@example.org.
The current order we’re waiting for was paid for 2 weeks ago.