I’m in exactly the same boat!!!
I understand that you’re probably too short staffed to issue a refund, it does seem like you’d make an effort to provide customer service.
We are considering canceling our subscription in an attempt to end the double charges. We would switch to buying one month’s worth at a time. We love your product, but hate your inadequate service.
I fear you’ll go out of business if the customer service does not improve. Then I’d be forced to become a body-hacker & the whole idea is about simplicity. Making my own powder sounds like a nightmare. That thought makes me want to start hoarding it. As Captain Holt stated on Brooklyn 99, “If it were feasible, my diet would consist entirely of flavorless beige smoothies containing all the nutrients required by the human animal,”
- You are charging us before our orders are shipped.
- You are double charging us & we’re not receiving any additional product to make up for your mistake.
- You very rarely respond to our emails. When you do promise to rectify your mistake, nothing changes.
Please respond to some of the issues on this thread just so we know you are real humans.