How can I change my Soylent subscription?


#1

I’ve been using Soylent for the past few weeks and I have settled at the right rate of consumption for me, which turns out to be half a bag a day. I’d like reduce my Soylent subscription to the appropriate amount, but there doesn’t seem to be any way to do so through their chargebee portal. Can someone please help me out?


#2

For now, you have to just cancel your current sub and place a new one. Using the same email will mark you as a reorder so you’ll have the reorder priority. Still, after a couple of weeks if it doesn’t ship you might want to pm Soylent here because apparently sometimes they need to be reminded.


#3

Thanks! I’ll do that.

As a customer, this uncertainty does give me a lot of pause though. I have chronic health issues and Soylent was a really accessible way to bridge meals and eat healthy. Blend once, eat a normal meal or two, and keep track to stay healthy. It seemed really perfect and I want to be a long term customer over here, but hearing these kinds of issues crop up is causing alarm bells to ring at my end. I appreciate that they are an inundated startup and changing order quantity probably impacts their backend processes a lot, but this is really not good. Allowing customers to edit their order quantity for something as essential to food is a MVP feature not a nice to have, and it’s really alarming that it hasn’t been addressed by now.


#4

Yup! It’s really stupid! There’s been chatter about that changing, as well as more sub options (I would like a 3-week supply every month, but that’s a no-go) but it hasn’t happened yet.


#5

Well I wouldn’t call it stupid, as there are definitely stock allocation problems over here, but the thing is as a whole what they are facing is already a solved problem. You can state what they’re doing as a form of a multi-echelon inventory optimisation problem, for which a concrete solution was available by the start of the 1970s. Here are a few resources on this:

I realise that it’s non-trivial to code these up, but there are dozens of applicable tools on the market dedicated to doing just this and thousands of specialists in this field. For an organisation with the resources of Soylent and their ongoing cashflow, it shouldn’t take this long to integrate this into their production.


#6

I changed my subscription by going to the main Soylent site and used the contact form. There was about a 24-hour delay and the change went through. This was about a week ago.


#7

Also, if you tag @Soylent here, and tell them what you want to change your sub to (sounds like 14 days/month), likely they’ll stop by and do it for you.


#8

Don’t cancel. Send an email to info@soylent.me They will take care of it on the back end.


#9
I changed my subscription by going to the main Soylent site and used the contact form. There was about a 24-hour delay and the change went through. This was about a week ago.

Don’t cancel. Send an email to info@soylent.me They will take care of it on the back end.

I have emailed them, but sadly I haven’t heard back so far. Given that the holidays are upon us, it’s understandable that they might be short staffed at their support end, which is why I was looking for a less invasive way to change it from my end.

Also, if you tag @Soylent here, and tell them what you want to change your sub to (sounds like 14 days/month), likely they’ll stop by and do it for you.

Well I’m consuming around 70% of my meals in the form of Soylent, so I’d rather change it into the shipment of a full order every 6 weeks or something like 21 days of Soylent per month, so that I always have some spare Soylent lying around, but I appreciate the fact that they might not be able to do that.

A nice middle ground would be the ability to schedule an alternative pattern of full and half Soylent shipments to basically get the same averaged out level over time.

But again I’m not sure what’s the feasibility of any of this.


#10

Right now they’re not doing orders of that size. You could have simultaneous subscriptions of 14 days + 7 days; or you could get a full four-week monthly subscription and cancel every so often when you’ve stored up enough extra to last a while.