Hi guys, I’m curious how long it really takes to get any email reply?
I sent an email on June 1st about an urgent order issue, however, I still got nothing reply until now, even though I have wrote 4 more additional emails to express my concern.
I know they said they will come back to me within 5 business day if it is a order concern, but it has been 3 weeks since my very first communication.
I am REALLY UPSET about this matter. I think despite the product of the Soylent, the team really to learn how to take care of their customers. At least reply their email within a reasonable time.
How about your guys? Is this happen to any of you? Is there any other method of communication besides the email@example.com and info@soylent. com
I will start a count since today to see how long it takes until the Soylent get back to me.