I live the idea of kickstarter and back projects fairly frequently. With all of the delays that Soylent an other kickstarters have had I wanted to show how some people choose to handle it
Like Soylent, this kickstarter for an NFC ring has run into issues with manufacturers and suppliers as well as components not meeting their quality demands.
Unlike soylent they have decided to begin production, send backers a ring other than what they backed, and give them a voucher to get the item the requested for free
Backers that ordered a ring with a carbon fiber inlay cover will be shipped a non carbon fiber ring as part of phase 2 and you will get a voucher for a free carbon fiber ring when they are available.
And from the bottom of that update
We also invite you to vent any anger and frustration there, we’d do the same, the hope is that by going through both trials and tribulations together we’re stronger as a community.
Finally we’d like to apologize for this change and the delays, it’s been a brutal few months wrestling with this carbon fiber issue and we really do appreciate your patience on it. We listen when you tell us you want the ring in your hands, you wanted in your hands four months ago and so did we.
It’s nice to see a different approach to dealing with constant delays and backer satisfaction.