Incomplete Fulfilment :-(


#1

So after almost a year, I ordered in October of 2013, I finally received my one week order of Soylent today, 9/24/2014. After all that wait, after all the emails, and after my “One Weekers, Join me” post, it came today, UNFULFILLED. 6 bags of Soylent, No Scoop, and 7 bottles of oil. Is this some kind of payback for my post?!

Really let down with you guys. As a CrowdFunder I wouldn’t expect this. Especially after the emails.

Will this be rectified?
@JulioMiles @MattCauble


#2

I’d bet money that there was no maliciousness involved. ‘Unfulfilled’ seems like the wrong word. ‘Incomplete’ sounds more accurate…


#3

Damn, that’s not good! Very sorry for the inconvenience, @Sixy – we’ll definitely get a replacement shipment out ASAP. Can you confirm that you received the pitcher? Also, please PM me your email address so I can find your order and get things rectified.


#4

Go buy a pitcher and scoop from Amazon, Walmart, Target or a hundred other places.

You’ve got THE most critical ingredient to making Original Soylent…The Soylent!

Don’t sweat the small stuff. Search on here what capacity pitcher and scoop you’ll need { if you don’t already know}, and get to mixing, refridgin, and drinking!


#5

You are right indeed. Incomplete is the better word.

@JulioMiles. The pitcher was received.


#6

Hey @Sixy we are overnighting your missing material. I will get you tracking as soon as it is available.


#7

We just talked to the warehouse, and from this point forward they will be weighing each box before clearing it for shipment. Hopefully this will prevent further incidents like this.


#8

Thank you guys. The quick response is very much appreciated.


#9

Got the remaining bag and scoop the next day, but I did start the Soylent journey the day I received my supply and must say one day in and I feel great on Soylent! Keeps me full and satisfied and I have a little more uptick in energy. I work graveyard shifts so getting through that shift and morning was a lot easier. I was hoping for more of a cake batter taste as others described but found that it really has a oatey flavor to it. Reminds me of some protein shakes I would drink blended with oatmeal, though not as tastey as those. This could be a good relationship between me and Soylent. :-). Even though the beginning with the company was anything but that… :-/


#10

Its growing pains. Hopefully it continues being as awesome for you, as its been for the rest of us.