International backers refund


#1

Hi @Soylent! I made international order long time ago and now I recieved email:

“All other international backers will be automatically refunded the first week of November 2015 (once we have captured and processed all Canada opt-ins).”

Will you refund me next year or is there typo? Hope it is just typo.


#2

Hi @dmartin – that is a typo. If your refund still needs to be processed please PM your order details and we’ll take care of that ASAP. Thanks!


#3

Hey @Soylent I sent you PM 5 days ago, but I did not recieve any response. Did you get it?


#4

Hej @dmartin I got the same message about international backer refund coming in November 2015, and after seeing your post I’ve also PMed @Soylent saying that similarly as you, I got same email. @Soylent responded within a day thanking for a follow-up, so maybe they confused us, or did not actually read the email I’ve written. Best luck getting it resolved quickly.


#5

Okay, they just responded to my PM. Refund will be with me within 2-4 weeks (it is all managed by Crowdhoster). It is no big deal that it did not work out on first run (shipping abroad). I would only welcome slightly more information about what is happening during process. Hope gas problem will get resolved untill they will be able to ship to abroad :slight_smile:


#6

@dmartin and @mszew – thanks for hanging in there, guys! We’ll definitely be announcing international shipping the moment we make it happen. We definitely appreciate your understanding and engagement.