Sorry to post this kind of stuff in a forum, but I’ve sent three inquiries throughh the “contact us” form on the Soylent.me and never received a response.
I was one of the early kickstarter backers. I recieved my initial 7-bag order back in November. I really liked it, so I signed up for a monthly (28-bag) reorder subscription, the first of which I recieved about a week later.
But then my December monthly shipment never arrived, despite the “manage” portal showing I was billed the $255 for a monthly order. Now January rolls around, and my credit card (as well as the “manage” portal) is showing another $255 charged.
Please help. I really like Soylent, and want all the 28 x 2 bags of Soylent that I was billed for. I’m just not sure what happened. My address on the portal is correct, and I recieved my initial reorder of 28 bags in November without problems.