@ana I think there needs to be some clarification on this issue. Because I initially had the same impression that I should have received this email as well, and I sort of went off on a serious tangent when I found out about this and was not informed. I’m sure many people have felt the same way. This information needs to be posted to the blog and other highly visible places.
Here is what @Ana had sent to me via email after I had contacted them via email/forums.
- You ordered a week of Soylent before 05/06/14 - this means that you are what we consider to be a "backer", not a "new customer". Therefore any timelines expressed to "new customers" via email last week are not related to your order. This is why you did not receive an email last week. I am sorry for misidentifying you as a "new customer" on the forum - I should have looked you up in our systems before replying.
- Per what we have already said via email to all backers - we are currently shipping orders of 4 weeks or more and will be moving to smaller orders after that. You can expect your Soylent to arrive within the next 8-10 weeks (likely sooner).
- As one of the first customers for our product, we appreciate your flexibility as we move through orders in this fashion and continue to scale up our operations.
So, it seems that only ‘customers’ received this email regarding the delay, and Rosa Labs is telling people that 'everything for the ‘backers’ is ‘not being delayed’. This is completely false, because the initial time frame we were given for all orders before 5/6 was to be shipped by 7/29 at the latest (12 weeks from 5/6.) This is where people are getting hung up and confused. Regardless of when we ordered our product, we deserve to be treated like people. I understand, that the emails that went out to the ‘customers’ and not the ‘backers’ were probably due to some laws or what have you, but it would have still been nice for you guys to have been honest about it and say “hey, we’re delaying you another 2.5 months” instead of nothing at all. THEN, saying things are still right on track (when they’re really not) when we come asking about it.
Saying “Right now we have not identified your oder as one affected by a delay” is complete nonsense. It should have been shipped by 7/29. We’re a week away from that now.
EDIT: I’d also like to say, I ordered back in January. I wouldn’t consider myself a ‘backer.’ I followed Soylent for a while before purchasing. I don’t like giving money to Kickstarters, for the very same reason I’m upset with Rosa Labs right now. At the time, they promised by the end of Feb, then March, then… you get the point, you all were there. I made a purchase, once I thought production was in place and saw that they were to start fulfilling orders soon. Like I stated previously, regardless of what you call these people who gave you money, we’re people - treat us as such.