I received the email about a week after I emailed customer service about how the expected 10-12 week expected delivery hasn’t yet shipped. I ordered in July 17. Something about how my order was “reaching close to the front of the line”.
Some positive things to say: I very much appreciate that something like Soylent exists. I always dreamed of drinkable complete meals and now it’s a reality. I am a person that eats to live and I am a very slow eater with low appetite. It’s very difficult for me to get complete nutrition everyday and my health suffers as a result. Something like Soylent is bit of a godsend for me.
I understand that Soylent is a unique idea and it is also a new company but the delays and very slow service is a bit disheartening. If this was any other business a 6 months wait would never stand by it’s customers. Imagine ordering a custom built PC and having to wait this long? We give allowances to Soylent because of the nature of the service and product while remembering that this is a new company.
Hopefully in the future the order turn outs are like any other business where you make an order and receive it within a week regardless if you’re new or recurrent. I am looking forward to that day.
I ordered from Space nutrient for now to hold me over mainly because it is so quick at fulfilling orders. However, if I were to trust the nutritional engineering of a product of this type, I would trust Soylent above all.