Not worth retyping the entire update. Sufficed to say, I see problems, but aside from the outrageous initial shipment time, I feel pretty decently treated. I only have two specific complaints/requests:
My biggest complaint is the delay between when I am charged and when my product ships. I’m perfectly OK with a week order-to-shipping delay, but a 2 week charge-to-ship delay is unreasonable in my book. I would prefer that the charge isn’t placed until the product is ready to be shipped and I hope @Soylent will work towards that as a goal.
Also, once backlog is completely cleared, I’d like to suggest that @Soylent consider offering more varied subscription options. I know that that kind of request is much lower priority than clearing the backlog and I’m content to be patient-- but I do think it is a good idea that needs attention (once higher priority issues are put to rest.)
I’m happy for your recent successes and funding and look forward to seeing your growth.
(I like to give positive feedback as well as negative-- too often people only complain and that’s a tragedy.)