tl;dr - Starting today, please tag @Soylent if you require a response from a Soylent team member.
As both the Soylent customer base and discourse community have grown in size, it has become obvious that the current practice of tagging some combination of @juliomiles @matt @ana for customer support needs is not scalable. In the interest of providing the best possible customer experience, all official Soylent discourse communications (shipping/product updates, etc) and customer support activities will now be handled by the @Soylent account.
Matt, Ana, and Julio will still be actively participating in the community, and look forward to having more time to address discussions that are more relevant to their respective roles (operations, marketing, and creative).
Thanks again for everyone’s support and participation in this amazing community. Please let us know if you have any questions about this change.