We are currently shipping out 4 week orders.
The shipping queue for orders is determined by order size and order date. We are managing our reorder rate by shipping larger orders first, since they will last longer – this gives us more time to ship out orders before having to also ship reorders.
**- We will not be making any further operational updates that concern possible future activities. Updates will address the current status of operations, rather than future possibilities.
- Shipping queue does not conform 100% to previous descriptions
- We are also requesting that all Soylent 1.0 shipping/fulfillment discussion be limited to this thread.**
Soylent Discourse and information disclosure:
We launched the Soylent crowdfunding campaign almost one year ago, and up to this point we have been as open as possible about specifics details of our operations. It’s been a lot of fun to share with everyone the process of making Soylent a reality.
Up to this point we have shared internal information including revenue, sales, product development, and investments. We did this because of the clear value in transparency, and again, because we think building a business from scratch is a cool and interesting process, and were excited to share it with all of you.
At this time in our company’s development, we have to acknowledge that continuing to be open about the more granular details of our business can cause more trouble than benefit. We know that all of you, our core supporters, would continue to find value and insight in the more detailed discussions of our internal operations, as has been the case in the past. However, this is a public forum, and we must limit our disclosures and announcements accordingly.
Starting today, we are going to be much more deliberate in our distribution of internal operations information and what announcements we make will be of much greater certainty than to date. In the past, we have made projections based on operational processes that were not finalized. Furthermore, we have not been sufficiently explicit regarding their incidence. This trend has created confusion and frustration among our backers, and for that we are deeply sorry.
In light of this, we will not be making any further operational updates that concern possible future activities. Updates will address the current status of operations, rather than future possibilities.
Clarifications on the fulfillment process to date:
On multiple occasions, as you likely know, we have stated that the shipping queue would be arranged by order size and date. But what does that really mean?
The shipping queue is composed of over 20,000 individuals, who ordered some amount of Soylent, across some number of different orders and add-ons, and who maybe finished the Backerkit survey without providing some strange shipping information or special request that requires us to manually examine their order. It’s fair to assume that most people have never attempted to shepherd 20,000 individuals through an ordering process, so please take it from us: there are a lot of edge cases.
All of this to say: a shipping queue which is arranged by order size and date in theory is not necessarily one so arranged in practice. As has already come up, there have been Soylent orders shipped which do not seem to adhere to its theoretical arrangement. This will continue to happen. Please trust that it’s as close to the theoretical ideal as we can get it. We apologize for not being explicit sooner regarding the Reality of the Queue.
We are operating with the intent of sending out a customer’s starter kit 1-3 weeks before shipping their Soylent order. Currently, some backers may receive their starter kits and Soylent orders simultaneously. In general, receiving a starter kit tracking notification email will be the first indication that your Soylent order is shipping soon. We understand that the receipt of your Soylent 1.0 order may entail some amount of preparation, and hope that starter kit shipping notifications will provide sufficient forewarning for most customers.
Discourse Guidelines Update
Fundamentally, this forum is a very public face of Soylent and Rosa Labs. We don’t think it is unreasonable to require that forum users maintain a level of civility and maturity that will reflect well upon the community and our business. In the past year, we’ve been very laissez-faire about enforcing the guidelines, but as the number of active users has grown over the past weeks, we understand the necessity of moderating the community on a much more proactive basis.
The guidelines are very simple, and generally boil down to one concept:
Be nice. If what you’re posting is something you wouldn’t say to someone sitting next to you at a dinner party who you’ve just met, don’t post it.
- Please stay on the topic of Soylent, food, health, biology and nutrition
- Please be respectful and civil to one another
- Use the search function at the upper right to find topics before creating new ones
- Please flag any inappropriate content and report bugs and errors
Any post that does not fully observe the community guidelines will be hidden, either from multiple forum members flagging the post or the actions of a moderator. The author will be asked to make necessary edits before the post will be unhidden. Users who do not demonstrate the ability to stay within the community guidelines will be warned, and further violations may incur a loss of posting privileges and in extreme cases, temporary or permanent bans.
Due to time constraints, any post inquiring about the shipping status of an individual order will not be addressed by Soylent staff. Please email firstname.lastname@example.org if you have concerns about your order.
Finally, we are also requesting that all Soylent 1.0 shipping/fulfillment discussion be limited to this thread. If shipping/fulfillment discussion continues on other threads (old & new) they will be locked or moved to this thread.
Our heartfelt thanks to all of our supporters, without whom we would never have been able to make Soylent a reality.