I have a recommendation for the folks at Soylent regarding subscription management. On one’s account management page, there are opportunities to click links to change things like credit card number, contact info, and so forth. I haven’t seen the need to do any of these things, and so I cannot say whether changing the info that way works smoothly or not. I assume it works fine.
What I don’t get is that one cannot change the features of one’s subscription that way, but must instead send an email making a special request. For example, some people want to change an account from active to lapsed or vice-versa, while others want to change the volume of their subscription, by getting either more or less. It doesn’t make any sense that one can’t just click on a similar link to change the subscription details of one’s account as well. Presuming that the presently allowable changes (like credit card info) get adjusted automatically, I don’t see why subscription info can’t likewise be changed automatically. Emails get lost, so requiring that users rely on that interface for what could be done automatically seems both inefficient and generative of the kinds of problems that have plagued distribution from the start.