@soylent Very disappointed in the service from Connor Parker, one of your reps. I was supposed to receive my order or soylent last week. However look at the tracking info: http://www.fedex.com/Tracking?tracknumbers=995365618277183. Fedex has printed the label but not received the soylent pacakge from you guys. (I called Fedex and they verified this is the situation).
Your rep apparently looked at the tracking info but not at the actual progress of the package which as you can easily by clicking the link hasn’t even been sent yet. This is an example of someone simply answering problems as fast as they can without actually taking time to at the least, solve the problem, or at best, make the customer’s problems their own. Where did you get this guy? When you’re hiring are you just taking whoever replies to the CL ad? Pulling people off the streets?
This is my third time ordering soylent and the second time ordering as part of a subscription. What the fuck is going on guys. Why can’t you get the order to the fedex? Your customer service sucks and your shipping sucks and this particular rep is an idiot. There I said it. Before everyone tells me to cool down, let me say I have put in about $700 or so in soylent so far and going forward it will probably be thousands because the soylent itself is so fantastic.
This is the big problem with soylent. Rob Reinhart had a great idea. Great. But he hired a bunch of other 20-somethings as part of his original team. I shouldn’t be mad, I am 22. But you can’t build a new company with kids. Maybe an internet company but not one with an actual product. You have to have people who know what they’re doing. Also it took soylent forever to take on debt in order to expand quickly enough. They finally did it and are finally going to get caught up. But seriously Rob, hire an experienced business manager. I’m sure there are people from radioshack who handled product fulfillment and complex delivery systems that are looking for a job right now. Get your act together.
You guys suck so much. I want the soylent that I paid for. If there is ever even a decent competitor I am going with them.
I have been singing soylent’s praises to my friends ever since i’ve had it. But here I am, an early adopter and a big fan of the product and you have managed to piss even me off. I cannot explain to you how frustrated i am and how many expletives i want to call you guys right now. I have never been this angry at a company before.
Now I am going to go make breakfast and get mad again. Why? Because it is going to take me at least 30 minutes to make, eat, and clean up an unfulfilling breakfast, followed by the same thing for lunch and dinner. I’ll repeat this process for probably two weeks before my damn soylent gets here. I want to strangle somebody.
What you need to do is have one of your people take the box to fedex today and overnight it to my address.
In summary, you suck, i hate you, and get me my fucking soylent.