I initially contacted customer service about not getting my shipping info within 48 hours like promised when I ordered. I also asked some other questions. My questions were answered, and I was again promised shipping info within 48 hours. I was quite pleased with the customer service.
Unfortunately, the shipping information didn’t come within 48 hours. You guys must’ve been backed up, which is fine, but I wish I would have been told about how long the wait could be. Instead I was expected information on my shipping in 48 hours that took about 10 days to receive, and now it’s another 2 days to get my order. Again, not bad, but I wish I would’ve known and this is an opportunity for improvement of your system.
Another thing that would’ve improved my experience is telling me what kind of shipping I was going to receive. Maybe it was somewhere in the fine print I didn’t see, but it should be more obvious then. I didn’t know if it would take 2 weeks to ship, 2 days to ship, or ship overnight. All would’ve been acceptable to me, and I am pleased with 2-day shipping. Still, it would’ve been nice to know, especially when I’m trying to plan on buying food and eating around my shipment arrival. The lack of knowledge was more inconvenient than any “bad” information I could’ve received.