So I’ve been really pleased with most of the decisions made by the Soylent team as the 1.0 product has been developed. Although there’s a been a lot of complaining and discussion around the ingredients, I’ve been just fine with all that. But after doing some calculations today, I guess I’m a little bit miffed at a couple of choices and thought I’d at least post something and hope that @rob or @JulioMiles might see it and have something to say about it.
When I bought my initial month of Soylent, I paid $230. Since then, then price has increased to $255. I can understand that sometimes this happens, especially during a big initial production run like this. I’m very hopeful the team stands by the promises that the costs will come down going forward.
What I paid for, though, was a month of Soylent, male formula, meaning 2200 calories and a month of meals at that rate. Unfortunately, the decision to limit the number of days included to only 28 makes the claim of a “month” supply rather shaky. It’s only a month in 3/48 months. That means that 93.75% of the “months” you’re selling aren’t actually good for the whole month. I take real issue with that number. That’s not a fair number.
Another way of looking at it is that there’s 12 months in a year, so one would presume that if I bought 12 “months” of Soylent, I could eat all year on it. But because of your stretching of the definition of a “month” to mean only 28 days, my “12 months” of Soylent will only feed me for 336 days. That means if I buy “12 months” worth of Soylent, I’m actually 29 days short of a full year, or indeed, getting only 11 months, not 12. Once again, @rob and @JulioMiles I really take issue with that number. It isn’t what you SOLD me. It’s short. edit: By 7.95%. (29/365)
Additionally, I was sold, and chose to buy, 2200 calories per day, which is 200 calories closer to my actual needs than 2000. As a big guy, I need 2400/day minimum to be in the “extreme fat loss” category. That’s where I want to be, but I still need another 400/day. But you just cut out 200 calories a day - again - from what you actually promised me when you sold it to me. So that means that each “day” of Soylent you’re providing is actually only 90.9% of what I paid for.
So between the 9.1% you cut out from under me in caloric reduction, and the average of 7.95% you cut out of my monthly supply, by my calculation guys, you’re selling me (and every single other “monthly” customer) short by 17.05%.
I really, really take issue with that number, and I’d like a reply from staff about how you plan to address this with backers, as well as going forward.
Since it seems you won’t actually be sending what I paid for, I’d like to see you refund 17.05% of the $230 I paid. I believe that would be $39.22. If that seems fair to you, let me know and I’ll email @JulioMiles with my order number. I also believe this would be a fair thing to propose the team do automatically for ALL “month” purchases, but lemme take a wild guess as to the answer on that one.
Obviously, I still want my four week supply of Soylent, and indeed intend to buy a 2nd four week supply the moment the 1st supply arrives. Now that I know what to expect when I give you my money, this at least won’t be something I can claim I didn’t know going forward.
However, I most of all want to say that I think you guys REALLY need to change the way you’re marketing this. You can’t really legitimately call 4 weeks a month unless you think that hitting your target only 6.25% of the time is a reasonable performance goal. That seems unlikely given the precision with which the Soylent team and especially its founders have approached the whole project. For this reason I find it hard to imagine all this hasn’t already been thought about behind the veil, so to speak, and so I’d like to request again that you share your thoughts about this, and what you intend to do to honor (or refund) your promises to provide a month (vs. 4 weeks) of Soylent meals, both now and going forward.
I hope this doesn’t come off as bitchy or angry. I’m trying to be very professional here, but this really steams my beans, I gotta admit. By the numbers, you’re not sending what you sold, and that’s called bait and switch. On that front, I’m calling … you know what.
edit: corrected calculations
edit edit: Also, since it evidently isn’t clear, I wasn’t actually a kickstarter backer. I placed a preorder for a month supply. When I “preorder” that’s definitely a sale, and it was, and continues to be marketed as a “month.” So yeah, although I appreciate the whole “it’s a gamble when you back a kickstarter project” I didn’t actually get in at that point.