Due to the recent update outlining an additional 8-10 week delay for 5/6 orders on top of the 10-12 week initial ship time, I think it would be in Rosa Labs best interest to consider options for softening the blow.
Many people, myself included, have given Rosa Labs hundreds of dollars on loan with the expectation of being repayed in Soylent in the stated 10-12 week time period. Nearly doubling that wait time without offering any incentive to remain a customer is terrible customer service.
A few ideas I’ve seen floating around:
-Refund new orders, maintain position in que, charge when shipping is finalized; At this point 5/6 orders have given Rosa Labs a 10+ week loan with no interest. Repaying that loan with the added thanks of keeping the customers position in que would be a really solid move.
-Add Soylent to order as interest; 10% additional product being included in our orders would go a long way towards replenishing collective goodwill towards Rosa Labs. An extra 3 days of Soylent in my 4 week order would give me plenty to give to friends and family who are interested, making this a good marketing strategy as well.
-Merchandise; Include a thermos T-shirt, or other goodies in order to maintain goodwill.
These are just a few ideas I’ve seen/had. I think one or all would be very helpful for Rosa Labs keeping customer loyalty. At this point I personally have not requested a refund to order DIY ingredients solely because I very much want Rosa Labs to do well. I think they have a world changing product and I want them to succeed.
What could Rosa Labs do to make you a happy customer? Are you already a happy customer and unphased by this recently announced delay? I’d love to see some other ideas and official responses.