I’m posting this here because my emails have been unanswered so far, and while I’m willing to allow extra time for the holiday season (I hope everyone got time with their loved ones even as I complain about slow service) the extra visibility can’t hurt, right?
I placed my order on May 28, 2014. I received a delay notice on July 7, 2014. I received a “shipping soon” address confirmation email on September 19, 2014.
Since then, nothing. No updates, no tracking info, no packages, nada.
On 12/21 I emailed order support and received a form email in reply. That automated reply informed me that if I ordered before June 2014, I should have my order. I do not. Neither do I have a reply yet to my request for a status update.
Again, I am willing to wait additional time in appreciation for the holidays and apparent high volume of com munitions the company is dealing with. I am, however, quite frustrated at this point.
I will wait a couple of weeks, at which point I will be speaking with my credit card company and pursuing a charge back.