Please respond to my request!


#1

Yes, I know I am shouting, but no one is responding to my messages, PM or otherwise. It has been a month since I got the “verify your address” email. but nothing else, no shipment, no response email, no shipping notification and no tracking information. People are already getting refills, I have yet to get any of my shipments ( container, or soylent) PLEASE RESPOND! @Soylent @JulioMiles @matt @ana


I cannot log in, I ordred in August and waiting to hear something!
#2

What was your original order date?


#3

Hello @audguy – your order will be shipping tomorrow. Very sorry for the delay!


#4

Same here! I got my address confirmation well over a month ago, and haven’t hear anything since. @Soylent


#5

@soyguy – can you please PM us your order email address? Thanks!


#6

Done!

20 characters…


#7

OK @soyguy, your order will definitely be shipping today or monday. apologies for the delay!


#8

Great, thanks!

20 characters…


#9

Hi @Soylent,

I received a shipping confirmation for the starter kit yesterday but not for the actual Soylent. Was that shipped?


#10

@soyguy – very strange, I confirmed your 1WK order was fully processed but it does appear your shipment yesterday only included a starter kit. Investigating further and your Soylent will definitely be shipped out. Update forthcoming!


#11

Any update @Soylent?

Thanks!


#12

@soyguy Your 1WK replacement order is currently processing with the warehouse – expect a tracking number via email within 2-3 business days. Thanks!


#13

Hi @Soylent,

Still no tracking number, I trust it will ship out today?


#14

@Soylent,

It’s now been 4 business days, on top of the previous week delay (not even counting the several month wait). This is starting to get ridiculous. Please at least give me an update.


#15

@soyguy Sorry about the delay. Your order is processing at the warehouse – you should get a tracking number within 24 hours.


#16

@Soylent,

I got the tracking number Tuesday morning, but it still hasn’t shipped yet. Is that normal?


#17

The tracking number never updated but the Soylent arrived today.


#18

@soyguy Thanks for letting us know – we had an issue with FedEx tracking numbers in a batch of orders. Sorry about the mixup.


#19

Might as well add mine on here. I was charged 12 Nov and haven’t received any contact saying it’s shipping. I can see it’s paid on the site and my bank acct. :stuck_out_tongue: Thanks @Soylent


#20

@Ichabod13 Orders are shipping within 2 weeks of the bill date – expect a tracking number in 2-3 business days. Thanks!