I’m a noob, and this is my first post. I thought that Soylent deserves some kudos for good service.
I have received a couple of small orders to try Soylent out, and just place another one good for I think a month (three boxes of powder). Yesterday, I got notification from FedEx saying “delivered,” but it did not in fact arrive. I had it sent to work, but the package was nowhere to be found. I called FedEx, but they couldn’t tell me anything useful. I went into work today, just to look for the package, and it’s still not there. I call again, and they said they were trying to trace it, but had no other information.
I wrote to Soylent to report the issue. Within 15 minutes I got rely apologizing, and saying that they’re sending another shipment immediately.
So, thank you Soylent for such a quick and generous response. I’m just about out of Soylent, so here’s hoping I get more soon, so I can keep up my new Soylent diet.