I received my first Soylent order on October 25th, a week’s supply. Four days before, when I got the shipping confirmation email I purchased a monthly subscription. Well my week supply is long over, my credit card has been charged the full price and my month’s supply still hasn’t arrived. I haven’t got no email notifications and RosaLabs is not responding to any of my emails.
What’s going on? According to the subscription confirmation email, it should take 1-2 weeks for my order to arrive. I understand if there are delays but there needs to be some communication, please.
Is this going to happen every month?