@tigglebitties Your subscription order is confirmed as a re-order and will ship within 2 weeks. An email was just sent to you with directions on how to login to your account.
A note about our current subscription shipping process:
Your Soylent subscription delivery will ship no more than 2 weeks from the date your subscription was renewed.
Our subscription shipping process is far from ideal currently, but we are actively working on improving the backend and in the next 4-5 weeks we will achieve invoice/shipping parity – ie, your subscription shipment will be made on the same day as your renewal charge.
For the time being, due to software constraints, this is the process for subscription fulfillment:
- Customer charged for subscription renewal.
- Soylent ships in 1-2 weeks (like one-time reorders)
- Customer is charged again 4 weeks after previous renewal
- Soylent ships in 1-2 weeks
Again, the above process is only in place for the next month or so, at which time we will have completed the necessary software to be able to ship subscription orders the same day as charging for creation/renewal.