Pauldwaite, thanks for letting me know that Soylent made the same mistake with your order. Reship.com is located in Oregon, so Soylent certainly should take responsibility since, as far as I know, the state of Oregon is still part of the United States. It isn’t as if Reship.com could have possibly transformed an order of powdered Soylent into liquid Soylent, they sent you what Soylent shipped to their warehouse in Oregon.
Soylent obviously has a problem in their shipping department. At least one of their people there has trouble differentiating between the boxes of pouches and the boxes of bottles despite that they are different weights and different sizes and that the boxes of the powered version and marked “powdered food”. And, either there is no Quality Control for the “select the right box” step or Quality Control is slipping.
It annoys me that they can’t just say, “We made a mistake”. When this happened the first time they told me friend that he received bottles because they were running a promotion to get powder-using customers to try the bottled version,
NOTE: * I misunderstood what my friend told me, he said that he got the impression that they were running a promotion, he wasn’t actually told this. I apologize for that, but the rest is correct.*
but they didn’t explain why half of his pouches were missing. The “promotion” didn’t make sense to me–it would not be economically feasible for them to send an entire case of bottles to each targeted customer just to say, “Hey, see if you like this”. I searched the Internet for word of such a promotion and found nothing.
My friend told them he didn’t like the bottled version and would they please send him the missing pouches (which they did).
A month later they sent him, a customer who told them he doesn’t like the bottled version, an order that was nothing but bottled Soylent. Obviously their shipping department sent him the bottles in error last month and is still making the same mistake this month (well, they are doing worse, at least he got half his pouches last month).
Pauldwaite, I’m sorry to hear that they are taking so long to send you your order, and I am especially sorry to hear that Soylent told you that they couldn’t take responsibility for what is clearly their error. That isn’t the kind of company I believed I was backing. If I were you I’d contact them again. The whole point of a subscription is to make sure you don’t run out, right? Please keep us updated.
UPDATE: As of January 29th my friend has received neither an acknowledgement of their December and January mistakes nor his subscription order for January (not even a shipping notification, although five days ago they said they were going to ship it to him), despite that he sent them proof that he didn’t get his order.