I was told by Soylent customer support techs that to increase your subscription size (in my case from 2 weeks to 4 weeks) that you need simply to place another order and the system will recognize that and ship your upgraded subscription in 1-2 weeks.
I received my original order a few days ago, and have now placed an order for a new 28 days worth subscription as that will suit me better than my current 14 days. However, in chargebee I now see that there are 2 separate accounts for each subscription, rather than merging/upgrading the original.
I want to confirm that my upgrade will indeed be recognized as a reorder vs a new order and that I can safely cancel my original subscription.
I sent an email to email@example.com but support seems to be much faster here.