Requested Change to Subscription/Update Email Address, Cannot Log In


#1

@Soylent I contacted your Customer Care department on Saturday 2/14 to change my subscription from one month to two weeks as well as update the email address associated with my account. The representative made the changes, but I found that I was unable to log in using the new email address afterwards. Attempts to reset the password resulted in the following error:

The email address entered does not belong to any account. Please check the URL in the address bar to ensure you’re trying to login to the right customer portal.

I am concerned that this issue will negatively impact my subscription/reorder cycle, as my subscription is set to renew on 2/25. Please advise, I don’t want to run out of my Soylent!


#2

You should email directly to support@soylent.me or myorder@soylent.me with “account update” or “log in problem” in the subject line.


#3

Customer service is no longer being offered via the forum. Tagging @Soylent will do you no good.