Requesting Help, suspending shipment


#1

edit on 2014/07/16: issue has been resolved!

Hello, I ordered soylent in November of 2013. I have no idea when or even if my soylent will ever ship, but I need to suspend it, I am undergoing a residential move and cannot risk it being delivered to my old address. I am still waiting for their house to close, so I cannot even offer my future address, it needs suspended for a few weeks.

I emailed Soylent multiple times requesting help starting back in June 9th, over 2 weeks prior to my move. No response from anyone, but it is too late at the moment, I have alread began moving.

I cannot even log into Soylent to manage my information because of the transfer/move they are doing.

Can I get some help? I don’t care about when it will be delivered, I just want to ensure it doesn’t get sent to my old address.


#2

tag @JulioMiles to see if he can help.


#3

@JulioMiles
Like this? Thanks.


#4

yep… haha…now he is tagged twice.


Official Soylent Shipping/Fulfillment Thread
#5

can anyone help me out? there is still no response to my support emails i sent over a month ago, and i cannot log into soylent.me to manage my information.

i do not live in the same address and will be disappointed if it gets delivered at my old address. i need my order stopped or a refund granted, or the subscription portal updated with my information to enable me to fix this matter for myself.


#6

try posting in the official shipping thread

@JulioMiles tagging you again Julio!


#7

email info@soylent.me . Try messaging the moderators, and emailing any of the official soylent emails you can find.


#8

Hi – please just email info@soylent.me with your new address when possible. I’ll make sure that your current order doesn’t get shipped until the address is updated. Thanks!


#9

that worked, i got a response in minutes, thanks!