Returning customer but "Timeline" says delivery in "10-12 weeks"?


#1

@Soylent “Thank you! You have confirmed your pledge for Soylent - Free Your Body (updated on 04/15/14).” is what I have in my email box. I got my package, and I like it! I used the same email I first ordered soylent with back in April to sign up for a subscription today, yet I still have: “Signed up on 20-Oct-2014. Your first delivery will be made 10-12 weeks after your signup date.” under my “Timeline” in my account. I do not wish to get my Soylent in 10-12 weeks, but 1-2 weeks as promised for a returning customer. Will I get my soylent in 1-2 weeks despite this info. displayed in my account? If not, how do I ensure that I do get it sooner?

Help is much appreciated! Thank you


Reordering to increase subscription
#2

First you should tag @Soylent to get their attention. Hopefully they or someone on this forum will have something more constructive to say.


#3

Thanks! I have done so now, correct?


#4

I’d send them an email, because they’ve been ignoring everyone on these forums the last few days. The email takes 7-10 days for them to reply but might as well do it just in case.


#5

Thanks for the advice. I will email them


#6

There is nothing on the customer side of the site that will indicate it is a reorder, it always gives the new customer timeline (currently 10-12 weeks), but they do recognize it as a reorder when you use the same email address.


#7

Good to hear! How did you know?


#8

The question has come up here several times, the team has always given the same answer.


#9

Awesome, thanks for your help.


#10

This is correct – as long as you used the same email address as previous orders, your subscription will activate & ship in 1-2 weeks. Thanks for your support!