Just received email about confirmation of address for August order.
Dear Soylent customer,
Thank you for your patience and understanding as we have worked as quickly as possible to meet the overwhelming demand for Soylent.
Please help us make sure we send your Soylent order to the right place - please confirm your address before Wednesday, 1/28.
We will be shipping your Soylent to:
10135 Gate Parkway North Apt #407
Jacksonville, FL, US
If this is the correct address, you don’t need to do anything. You will receive an email in the
next few weeks once your Soylent ships.
I have and had my correct address on the chargebee portal and in the confirmation email about the initial order (back in August).
I have discovered that I was moved to other city in their shipping system, while still have correct address in shipping and billing parts of the subsciprion portal.
Gee! Why would you ask subscription customers to match their addresses in email if all of them have access to chargebee and can verify there!
Moreover while importing data from chanrgebee it seems I was mixed up with somebody from Jacksonville!
@Soylent , Please cross-check the lists of your shipping system with provided shipping address in chargebee for subscription customers. You should find that I’m not only one who was moved to other city.
Dear guy from apartment #407, If you will receive my Soylent - send it to me I will be happy to send somebody’s else Soylent to him if I would receive wrong package