Soylent lover here!
I placed my third order on the 14th of last month using the same e-mail address and payment method I have always used. If I look at my statement I see I was charged. Having not received an e-mail with a tracking number I used the contact form on the site providing all required information on the 31st of last month. I got the confirmation for that but still no response.
Are the e-mail replies just backed up? Normally I would just put it out of my mind for a while but I have found that Soylent helps tremendously (seriously, the stuff is magic) with a health problem that adversely effects my employability. I had figured, with the posted shipping schedule for existing customers, I would be fine. I am starting to feel like I am having a problem again and really need to get this sorted out for my own well being.
Any insights or recent experiences everyone is having would be appreciated. My next order is going to be the 28-bag pack so this does not happen again!