Single order shipped multiple times. Happy ending


#1

I initially ordered a 1 month subscription in October. As many of us experienced, RL’s limited production capacity couldn’t keep up with the demand, and I didn’t receive my order until March. I received one more in April before losing the card I was using for payment. I allowed my subscription to expire as I had a stockpile to work through from my two shipments and some supplemental eBay orders and the few weeks I bought off of a friend. As I was nearing the end, I updated my payment info and began my monthly subscription again.

I was thrilled my order was shipped a couple of days after I ordered, and the three tracking numbers had it due to arrive within a week. The fact that three packages had been shipped should have tipped me off, but I figured I was receiving a couple of weeks in one, and the other two weeks in the other two separate packages. I didn’t expect what happened next.

I came home to not one, not two, but THREE full months of Soylent. When I initially placed the order, I was charged for two subscriptions. But a quick email to Customer Care had a chargeback initiated for the second order before shipping was arranged. Even if this was part of the error, it doesn’t explain the third month of Soylent v1.4 I received.

I paused my subscription again and notified Customer Care of the mistake. Although I love Soylent, I wasn’t prepared to pay for 2 additional months. They apologized and told me to enjoy the free orders. Over all, this shipping mistake is probably the first that didn’t upset me. Quite the opposite.


#2

Thanks for reporting! Too many people who report problems never let us know about the resolution. And we care.


#3

I thoroughly scoured the forums to see if there were similar experiences, and only came across one other example from last year. Over all, I received prompt and friendly replies and free food was a classy touch. Thanks for the stellar customer service. It’s nice to see short shipping times and a larger staff. RL is clearly trying to remedy the issues that plagued the first year of business.


#4

Same thing happened to me. I just gave it away.