I initially ordered a 1 month subscription in October. As many of us experienced, RL’s limited production capacity couldn’t keep up with the demand, and I didn’t receive my order until March. I received one more in April before losing the card I was using for payment. I allowed my subscription to expire as I had a stockpile to work through from my two shipments and some supplemental eBay orders and the few weeks I bought off of a friend. As I was nearing the end, I updated my payment info and began my monthly subscription again.
I was thrilled my order was shipped a couple of days after I ordered, and the three tracking numbers had it due to arrive within a week. The fact that three packages had been shipped should have tipped me off, but I figured I was receiving a couple of weeks in one, and the other two weeks in the other two separate packages. I didn’t expect what happened next.
I came home to not one, not two, but THREE full months of Soylent. When I initially placed the order, I was charged for two subscriptions. But a quick email to Customer Care had a chargeback initiated for the second order before shipping was arranged. Even if this was part of the error, it doesn’t explain the third month of Soylent v1.4 I received.
I paused my subscription again and notified Customer Care of the mistake. Although I love Soylent, I wasn’t prepared to pay for 2 additional months. They apologized and told me to enjoy the free orders. Over all, this shipping mistake is probably the first that didn’t upset me. Quite the opposite.