Probably the most interesting quote in the related link(s) on that page:
No answers to what?
There have been a number of shipment delays for reorder customers. Some have been charged one month then charged another month yet received neither months orders. OP and others are wondering what the situation is with the current customer service. (Or at least that’s what I assume the OP to mean when he says no answers).
OP’s should really state such things.
[Edit] Thanks to whoever edited the title.